With our certification for the highest level of Health & Safety, we pride ourselves on our clean and hygienic practice and ensure all members of our team are constantly trained in maintaining these standards. At Castelnau Dentists, we sterilise our instruments using an autoclave which destroys bacteria and viruses and use disposable gloves and instruments that are thrown away after use.
As an conscientious team of highly trained and high experienced dental professionals, we are dedicated to ensuring we are constantly at the forefront of 21st century dentistry and to our continuous professional development. We are therefore members of the British Dental Association and regularly attend dental courses and seminars.
Patient confidentiality is of upmost importance here at Castelnau Dentists and it is central to the relationship of trust between us and our patients. We comply with the 1998 Data Protection Act, and our Data Controller is our Practice Manager - Sophie Price.
If you have a complaint or concern about the service you have received from the dentists or any of the team in our practice, please let us know. We operate a practice complaints procedure which adheres to national criteria. At Castelnau Dentists we take complaints very seriously and we try to ensure that all our patients are pleased with their experience whilst in our care. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. Where relevant, we learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way. To make a complaint, or to provide us with feedback, please click here »
With our convenient location, friendly and highly experienced team and choice of accessible NHS dentistry and expert, high quality dental treatments as well as groud floor surgeries for wheelchair access, flexible opening times and a choice of payment options - visiting the dentist just got a whole lot easier. Register or book an appointment online today.