If you have a complaint or concern about the service you have received from the dentists or any of the staff working in this practice, please let us know. We operate a practice complaints procedure which adheres to national criteria.
At Castelnau Dentists we take complaints very seriously and we try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we have to know that you have the permission to do so. A note signed by the person concerned will be needed, unless that are incapable of providing this because of physical or mental illness or are a child under 16 years.
With our convenient location, friendly and highly experienced team and choice of accessible NHS dentistry and expert, high quality dental treatments as well as groud floor surgeries for wheelchair access, flexible opening times and a choice of payment options - visiting the dentist just got a whole lot easier. Register or book an appointment online today.